Delivery and Returns

Delivery 

We deliver to the UK only for a flat rate of £2.95.

UK orders are shipped via Royal Mail and will arrive within 5 - 10 working days (including production time)

Individual items within your order may arrive at different times as they may be produced by different local suppliers in England.

 

Refunds and exchanges

Our products are made-to-order and due to the nature of these items, unless they arrive damaged or defective, we cannot accept refunds or exchanges for:

- Made-to-order, custom-made or personalised products

- Digital downloads

 

Cancelling your order

If you change your mind and wish to edit or cancel your product order, please contact us within 1 hour (60 minutes) of placing your order. Email us your order number and items you'd like to cancel to: tracy@walterwootze.com

We can cancel and refund your order, provided the items you ordered have not gone into production or dispatched.